Methods and apparatus for processing foreign accent/language communications

Apparatus for processing a call received by a call center, comprising:

• a memory;
• and
• at least one processor coupled to the memory and operative to:
• (i) obtain a call at the call center;
• (ii) automatically identify at least one of an accent and a language spoken by a caller making the call;
• and (iii) direct the call to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language.

An article of manufacture for processing a call received by a call center, comprising a machine readable medium containing one or more programs which when executed implement the steps of:

• obtaining a call at the call center;
• automatically identifying at least one of an accent and a language spoken by a caller making the call;
• and
• directing the call to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language.

A method of providing a service for processing a call received by a call center, comprising the step of:

• a service provider, in response to a call, enabling the steps of:
• obtaining a call at the call center;
• automatically identifying at least one of an accent and a language spoken by a caller making the call;
• and
• directing the call to an appropriate operator at a first level of the call center based on at least one of the automatically identified accent and the automatically identified language.