Displaying monitored information in an email response management system

A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, perform a method to provide a display of electronic mail (email) message volume information in a graphical user interface (GUI) within a system that processes incoming email messages, the method comprising:

• providing first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages;
• and
• providing second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages.

A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, provide electronic mail (email) volume information for display in a graphical user interface (GUI) within a system that processes incoming email messages, wherein the GUI comprises:

• a first display area that provides first email message volume information for display in the GUI, the first email message volume information specifying a first number of instances in which the system has, without human intervention, performed a specific action when processing incoming email messages;
• and
• a second display area that provides second email message volume information for display in the GUI, the second email message volume information specifying a second number of instances in which a human agent has performed the specific action when processing incoming email messages.