Configuring monitored information in an email response management system

A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, perform a method for providing a graphical user interface (GUI) that allows a user to customize a display of electronic mail (email) message processing information in a system that receives incoming email messages and manages events that may alter statuses of these messages, the method comprising:

• displaying representations of predefined events that may occur during various stages of processing of incoming email messages;
• and
• receiving input from the user to assign a predefined event to a predefined status indicator, such that the system assigns the predefined status indicator to an incoming email message when the predefined event affecting the incoming email message occurs.

A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, provide a graphical user interface (GUI) that allows a user to customize a display of electronic mail (email) message processing information within a system that receives incoming email messages and manages events that may alter statuses of these messages, wherein the GUI comprises:

• a first display area that displays representations of predefined events that may occur during various stages of processing of incoming email messages;
• and
• an input area that receives input from the user to assign a predefined event to a predefined status indicator, such that the system assigns the predefined status indicator to an incoming email message when the predefined event affecting the incoming email message occurs.