System and method for analyzing consumer specified issues associated with a software application

A system for resolving a service request, comprising:

• a server configured to receive a service request including information describing select attributes of a software application initiated by a user, to generate a service request response, and to send a service request response describing at least one reason for the current condition of the select attributes of the software application, wherein the server includes:
• a processor configured to generate tracking information describing various attributes of the service request, assign a data analysis specialist to review the service request, and generate a service request analysis message based upon the information contained within the service request;
• and
• a database coupled to the processor and configured to store the information contained in the service request and the tracking information in a service request record on a data storage device;
• and
• a data analysis system in communication with said server and configured to receive the service request analysis message and send a service request analysis response generated by the data analysis specialist, wherein the processor receives the service request analysis response and generates the service request response based upon the information contained within the service request analysis response.

A logic arrangement for accessing data, wherein the logic arrangement is adapted for an execution by a processing arrangement to perform the steps comprising of:

• receiving a service request including information describing select attributes of a software application initiated by a user;
• generating a service request response;
• and
• sending the service request response to the received service request describing at least one reason for the current condition of the select attributes of the software application.