Apparatus and method for contacting a customer support line on customer's behalf and having a customer support representative contact the customer

(canceled)

(canceled)

A method in an application server for executing a voice application, the method comprising:

• receiving an HTTP request requesting a voice application from a user, the voice application being specified in an XML document including information for connecting with a call number of the user and with a call number of a second party,
• based on the XML document, generating a first hypertext markup language (HTML) document having instructions including the call number for accessing the second party, and
• based on a prescribed input received from the second party selectively generating a second HTML document having instructions for connecting the second party with the user.

(canceled)

(canceled)

An application server configured for developing an executable voice application, the application server including:

• an application runtime environment configured for generating a first hypertext markup language (HTML) document based on an XML document, the first HTML document having instructions including a call number for accessing a second party, and the application runtime environment generating a second HTML document based on a prescribed input received from the second party, the second HTML document having instructions for connecting the second party with a user, and
• a storage medium configured for storing the XML document.

(canceled)

(canceled)

An application server for executing a voice application, the application server comprising:

• in response to a first HTTP request means for storing an XML document that specifies a call number of a second party for a user,
• based on the XML document, means for generating a first hypertext markup language (HTML) document having instructions including the call number for accessing the second party, and
• based on a prescribed input received from the second party, means for selectively generating a second HTML document having instructions for connecting the second party with the user.