Announcement system and method of use
AssigneeSBC Knowledge Ventures, L.P.
InventorsBenjamin Knott, Kurt Joseph, Robert Bushey, John Martin
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Abstract
The disclosure is directed to a system including a factor engine, an audio clip sequencing engine and an announcement engine. The factor engine is configured to identify an ordered set of menu options based on a plurality of weighted factors. The audio clip sequencing engine is responsive to the factor engine and is configured to generate an ordered sequence of audio clips based on the ordered set of menu options. The announcement engine is responsive to the audio clip sequencing engine and is configured to play the ordered sequence of audio clips.
Claims29
A system comprising:
- a factor engine configured to identify an ordered set of menu options based on a plurality of weighted factors;
- an audio clip sequencing engine responsive to the factor engine and configured to generate an ordered sequence of audio clips based on the ordered set of menu options;
- and
- an announcement engine responsive to the audio clip sequencing engine and configured to play the ordered sequence of audio clips in the order of the ordered sequence.
A method of interacting with a caller, the method comprising:
- receiving a call at an automated announcement unit;
- determining an order of a set of menu options to generate an ordered set of menu options based on a plurality of weighted factors;
- and
- generating an announcement with respect to the call at the automated announcement unit by playing an ordered sequence of audio clips, wherein the ordered sequence is based on the ordered set of menu options.
An announcement system comprising:
- a memory including an ordered sequence of audio clips, the ordered sequence of audio clips including a first general clip and an ordered set of menu clips, wherein the order of the ordered set of menu clips is based on a plurality of weighted factors;
- and
- an announcement engine configured to play an audio announcement derived from the ordered sequence of audio clips.
A system for providing information to a caller over a telephone, the system comprising:
- an interactive voice response unit operable to provide voice prompts to a caller and to accept caller input selected from the group consisting of voice utterances and tones;
- and
- an audio menu module responsive to the interactive voice response unit, the audio menu module defining an ordered set of audio prompts for playback to the caller, wherein an order of the ordered set of audio prompts is based on a plurality of different weighted factors associated with a plurality of selectable user options.
An announcement system having a computer readable memory, the computer readable memory comprising:
- an audio menu, the audio menu including:
- an opening statement voice prompt that requests a caller statement identifying a caller information;
- and
- a plurality of menu option voice prompts, each of the plurality of menu option voice prompts to request a caller statement or a numeric selection to indicate a caller request to receive information associated with the respective menu option voice prompt;
- wherein the plurality of menu option voice prompts are ordered in a playback sequence based on a plurality of weighted factors.
An interactive call handling system comprising:
- a call reception module configured to receive an incoming call;
- a factor engine responsive to the call reception module and configured to identify an ordered set of menu options based on a plurality of weighted factors;
- an audio clip sequencing engine responsive to the factor engine and configured to generate an ordered sequence of audio clips corresponding the ordered set of menu options;
- an announcement engine responsive to the audio clip sequencing engine and responsive to the call reception module, the announcement engine configured to play the ordered sequence of audio clips in the order of the ordered sequence in response to the incoming call;
- a response system responsive to the call reception module and configured to receive a caller selection from the incoming call, the caller selection selected from one of the ordered set of menu options;
- and
- a call handling action system responsive to the response system and configured to perform a call handling action on behalf of the incoming call in response to the caller selection.
Dependencies are inferred from the claim text.