Interactive voice response method and apparatus
AssigneeInternational Business Machines Corporation
InventorsTimothy Poultney, David Renshaw, Matthew Whitbourne
Life of this patent
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Abstract
An interactive voice response method and system comprising a VoiceXML browser for processing an interaction with a user. A music score (for example a MIDI file) describing background music for playing during the interaction, and a music synthesizer for generating background music from the music score and from acoustic parameters are included. Acoustic parameters are generated whereby the music synthesizer may be controlled independently of the music score to change the audio environment during an interaction.
Claims13
An interactive voice response system comprising:
- a voice application interpreter for processing an interaction with a user;
- a music score describing background music for playing during the interaction;
- a music synthesizer for generating music from the music score in accordance with acoustic parameters;
- and
- means for controlling the music synthesizer whereby the acoustic parameters may be controlled in response to the interaction with the user and independently of the music score.
A method, in an interactive voice response system, comprising:
- processing an interaction with a user;
- playing background music from a music score to the user during the interaction;
- and
- controlling the acoustic parameters of the playing step in response to the interaction with the user and independently of the music score.
A computer program product for processing one or more sets of data processing tasks, said computer program product comprising computer program instructions stored on a computer-readable storage medium for, when loaded into a computer and executed, causing a computer to carry out the steps of:
- processing an interaction with a user;
- playing background music from a music score to the user during the interaction;
- and
- controlling the acoustic parameters of the playing step in response to the interaction with the user and independently of the music score.
Dependencies are inferred from the claim text.