US 2005/0091058 A1 · Interactive telephone voice services

Abstract

In order to navigate in interactive voice services (PSV) implemented on a platform and accessible from a user terminal (TU) and executed in a first language in an interactive voice server (SVI), e.g., VXML, the voice services include identifiers of other voice services or of portions thereof, which in turn include returns to the voice services. In the platform (PSV) the description of a voice service from an administrator terminal (TA) is written in a high-level language of the invention which is converted into the first language during the service call so as to be executed in the voice server. Thus, the invention networks voice services while facilitating publishing thereof.

Claims22

Dependent claims

1-19. (canceled)

A method of accessing from a user terminal voice services executed in a first language in an interactive voice server, said method comprising in a platform communicating with said vocal server:

networking voice services written in a second language by using identifiers included in voice services and relating to portions of other voice services and by using returns to said voice services respectively included in said portions of other voice services,
converting any voice service called up from said terminal via said voice server and written in said second language into said first language in said platform, transmitting said any voice service converted into said first language from said platform to said voice server, and
executing said any voice service converted into said first language in said voice server, and
converting into said first language in said platform any portion of another voice service identified in said any voice service called up during the execution of said any voice service and written in said second language, transmitting said any voice service portion converted into said first language from said platform to said voice server, and executing said any voice service portion converted into said first language in said voice server.

1 more element

An interactive voice services system, wherein a user terminal is arranged to access voice services executed in a first language in an interactive voice server, said system comprising:

a first platform,
a second platform, and
an administrator terminal,
said first platform being arranged to respond to said administrator terminal publishing an interactive voice service accessible from said user terminal via said interactive voice server on a second platform, and
said first platform being arranged to network voice services written in a second language by using identifiers included in voice services and relating to portions of other voice services and by using returns to said voice services respectively included in said portions of other voice services,
said second platform being arranged to (a) convert into said first language any voice service called up from said terminal via said voice server and written in said second language, (b) transmit said any voice service converted into said first language from said platform to said voice server, and (c) execute said any voice service converted into said first language in said voice server, and
said second platform being arranged to (a) convert into said first language any portion of another voice service identified in said any voice service called up during the execution of said any voice service and written in said second language, (b) transmit said any voice service portion converted into said first language from said platform to said voice server, and (c) execute said any voice service portion converted into said first language in said voice server.

4 more elements

Dependencies are inferred from the claim text.

Interactive telephone voice services

Life of this patent

Interactive telephone voice services

Life of this patent

Abstract

Claims22