Complex system diagnostic analysis model correction method and apparatus

A method for refining a serviceability model comprising:

• accessing data representative of service actions taken with respect to at least one component of a plurality of components of a serviced system in response to a serviceable event, the data including a plurality of operational indicators prior to or at times the service actions are taken or recommended;
• comparing the data to parameters of a service model for the at least one component to identify parameters of the service model that do not accurately address a root cause of a serviceable event, the parameters including anticipated states of corresponding indicators providing detection or isolation of predetermined failure modes;
• and
• generating a report based upon the identified parameters.

A method for refining a serviceability model comprising:

• accessing data representative of service actions taken with respect to at least one component of a plurality of components of a serviced system in response to a serviceable event, the data including a plurality of operational indicators at times the service actions are taken, accessed from an event or configuration log for at least a subsystem of the system;
• comparing the data to parameters of a service model for the at least one component to identify parameters of the service model that do not accurately address a root cause of a serviceable event, the parameters including anticipated states of corresponding indicators providing detection or isolation of predetermined failure modes;
• and
• generating a report based upon the identified parameters.

A system for refining a serviceability model comprising:

• means for accessing data representative of service actions taken with respect to at least one component of a plurality of components of a serviced system in response to a serviceable event;
• means for comparing the data to parameters of a service model for the at least one component to identify parameters of the service model that do not accurately address a root cause of a serviceable event;
• and
• means for modifying the service model based upon the identified parameters.

A system for refining a serviceability model comprising:

• means for accessing data representative of service actions taken with respect to at least one component of a plurality of components of a serviced system in response to a serviceable event, the data including a plurality of operational indicators at times the service actions are taken;
• means for comparing the data to parameters of a service model for the at least one component to identify parameters of the service model that do not accurately address a root cause of a serviceable event, the parameters including anticipated states of corresponding indicators providing detection or isolation of predetermined failure modes;
• and
• means for generating a report based upon the identified parameters.

A system for refining a serviceability model comprising:

• means for accessing data representative of service actions taken with respect to at least one component of a plurality of components of a serviced system in response to a serviceable event, the data including a plurality of operational indicators at times the service actions are taken accessed from an event or configuration log for at least a subsystem of the system;
• means for comparing the data to parameters of a service model for the at least one component to identify parameters of the service model that do not accurately address a root cause of a serviceable event, the parameters including anticipated states of corresponding indicators providing detection or isolation of predetermined failure modes;
• and
• means for generating a report based upon the identified parameters.