System and method for a mobile expert device
OwnerMichael L. Rudd, Michelle R. Lehmeier +5inventors
InventorsMichael L. Rudd, Michelle R. Lehmeier, Jerlyn R. Culp, Brian J. Brown, Kenneth D. Gennetten, Ken R. Stockton, Margaret M.H. Mulligan
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Abstract
A system and method for providing information to a mobile expert device is disclosed. The method comprises receiving a request for information having a digital component from a user of the mobile expert device regarding a specific topic, routing the request for information to an expert, and transmitting in real-time information relating to the topic to the mobile expert device, the transmitted information based at least in part on the request for information.
Claims24
A method for providing information to a mobile expert device, comprising:
- receiving a request for information having a digital component from a user of the mobile expert device regarding a specific topic;
- routing the request for information to an expert;
- and
- transmitting in real-time information relating to the topic to the mobile expert device, the transmitted information based at least in part on the request for information.
A mobile expert device, comprising:
- a user input operable to receive a request for information on a topic from a user;
- a storage medium operable to store at least one digital component associated with the request for information;
- a display operable to display said at least one digital component;
- and
- a communication element operable to transmit the request for information including the at least one digital component to a domain expert and to receive in real-time information from the domain expert.
A method for providing information to a user, comprising:
- receiving a request for information including an image relating to a problem in a particular subject matter from a mobile expert device of the user;
- communicating at least a portion of the request for information including the image to a person knowledgeable in the subject matter;
- receiving a solution to the problem from the person;
- and
- providing the solution in real-time to the mobile expert device.
Dependencies are inferred from the claim text.