Method and system for processing user feedback received from a user of a website
OwnerMathias Salle, Evan Kirshenbaum +1inventors
InventorsMathias Salle, Evan Kirshenbaum, Cipriano Santos
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Abstract
A method is disclosed for processing feedback from a user of a website. Feedback is received from the user relating to a current session of use of the website. Based on the feedback, a problem is diagnosed. Compensation for the user is determined, based on the problem, and the user is compensated at the level determined to be appropriate for the problem.
Claims20
A method of processing feedback from a user of a website, the method comprising:
- receiving feedback from the user, wherein the feedback relates to a current session of use of the website by the user;
- diagnosing a problem related to the feedback;
- determining compensation for the problem;
- and
- compensating the user based on the determining.
A computer-readable medium having computer-executable instructions for performing a method for processing feedback from a user of a website, the method comprising:
- collecting service management data from a current session of use of the website by the user;
- receiving feedback from the user based on the current session;
- diagnosing a problem related to the feedback using the service management data;
- and
- determining compensation of the user for the problem, based on a user profile of the user, wherein the user profile indicates a value of the user to the website, and wherein the step of determining compensation comprises determining compensation based on the value of the user to the website.
A computer-based website accessible by users via a network, wherein the website executes instructions for performing a method of compensating a user of the website based on feedback reported by the user relating to problems encountered by the user during a current session of website use, the method comprising:
- receiving feedback from the user, wherein the feedback relates to a current session of use of the website by the user;
- diagnosing a problem related to the feedback;
- and
- determining compensation for the problem, wherein the step of determining comprises:
- assessing a cost of the problem to the user;
- determining whether the cost exceeds a threshold value;
- and
- proposing compensation to the user if the cost exceeds the threshold value.
Dependencies are inferred from the claim text.