Answer system for technical support, and technical support method

An answer system for technical support for furnishing technical information services via a telecommunication network, said answer system for technical support comprising:

• a web server for receiving information of an inquiry sent from a user via an internet;
• an inquiry-information data base for storing said information of said inquiry, which has been received by said web server;
• a fire wall for preventing said information of said inquiry, which is stored in said inquiry-information data base, from being accessed by outsiders via said telecommunication network;
• an intranet for communicating said information of said inquiry, which has been stored by said web server, to an information service furnisher;
• an input unit for inputting an answer which responds to said inquiry information which has been communicated via said intranet;
• and
• a mail server for sending said answer to said inquiry which has been input by said input unit.

A technical support method of furnishing technical information services via a telecommunication network, said technical support method comprising the steps of:

• receiving information of an inquiry sent from a user via an internet by using a web server, via a fire wall for preventing said information of said inquiry from being accessed by outsiders via said telecommunication network;
• storing said information of inquiry, which has been received by said web server, in an inquiry-information data base;
• communicating said information of said inquiry, which has been-stored by said web server, to an information-furnishing unit via an intranet;
• and
• sending an answer which responds to said inquiry information which has been communicated to said information-furnishing unit, to said user via a mail server.