System, method and apparatus using biometrics to communicate dissatisfaction via stress level
OwnerCarol McKennan, Evan Kirshenbaum +1inventors
InventorsCarol McKennan, Evan Kirshenbaum, Mark L. Sabiers
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Abstract
The present invention is directed to a responsive online system that monitors a customer's biometric information to measure satisfaction levels. Preferably, the system automatically communicates information about a customer to the online system, without requiring explicit user action. The biometric information measured may be the electrical resistance of the customer's skin, finger pressure, pulse rate, audio or visual images, or other information. Because the system measures the customer's biometric information as the customer uses the online system, the system can respond dynamically and quickly to the user's stress levels.
Claims30
A system for communicating user dissatisfaction with a website, said system comprising:
- a computer, connected to said website;
- and
- a monitoring device, connected to said computer, said monitoring device having a sensor, said system detecting and communicating user dissatisfaction about said website.
A method of communicating user dissatisfaction with a website, said method comprising:
- obtaining biometric information relating to a user in interaction with a website;
- determining a dissatisfaction level of said user by comparing said biometric information against a model;
- and
- deciding that said dissatisfaction level is at an actionable level.
An apparatus for determining a dissatisfaction level of a user of a computer system, said apparatus comprising:
- a sensor;
- a model;
- communications means;
- and
- a computer;
- wherein:
- said sensor measures biometric information relating to said user of said computer system;
- said computer executes a program which determines a dissatisfaction level based on said biometric information and said model;
- and
- said communication means is used to convey information relating to said dissatisfaction level to said computer system.
Dependencies are inferred from the claim text.