Method and system for network-based information handling system issue resolution

A method for network based information handling system resolution, the method comprising:

• performing self-support diagnosis on an information handling system to diagnosis a failure issue associated with the information handling system;
• determining that self-support at the information handling system is unable to resolve the issue;
• generating a self-support diagnostics code at the information handling system, the self-support diagnostics code associated with the diagnosed failure issue;
• communicating the self-support diagnostics code to a support center;
• analyzing the self-support diagnostics code at the support center to determine the issue;
• categorizing the issue by failure type;
• and
• referring the issue to a resolution source associated with the categorized failure type.

An information handling system comprising:

• hardware components operable to run software components that process information;
• software components operable to run on the hardware components;
• and
• a self-support diagnostics module interfaced with the hardware and software components, the self-support diagnostics module operable to diagnose failure issues associated with the information handling system, to categorize the failure issue by type and to coordinate communication through a network with a service center, the communication directed to within the support center based on the categorized failure type.