Method and apparatus for a interactive voice response system
AssigneeInternational Business Machines Corporation
InventorsWendy-Ann Coyle, Stephen James Haskey
Life of this patent
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AssigneeInternational Business Machines Corporation
InventorsWendy-Ann Coyle, Stephen James Haskey
Estimating the term…
There is disclosed an interactive voice response system for prompting a user with feedback during speech recognition. A user who speaks too slowly or too quickly may speak even more slowly or quickly in response to an error in speech recognition. The present system aims to give the user specific feedback on the speed of speaking. The method can include: acquiring an utterance from a user; recognising a string of words from the utterance; acquiring for each word the ratio of actual duration of delivery to ideal duration; calculating an average ratio for all the words wherein the average ratio is an indication of the speed of the delivery of the utterance; and prompting the user as to the speed of delivery of the utterance according to the average ratio.
An interactive response system comprising:
A method in an interactive response system comprising:
A computer program product for processing one or more sets of data processing tasks, said computer program product comprising computer program instructions stored on a computer-readable storage medium for, when loaded into a computer and executed, causing a computer to carry out the steps of:
Dependencies are inferred from the claim text.