System and method for providing customer activities while in queue

A method for providing customer activities while in a queue, the method comprising:

• receiving one or more incoming calls from one or more customers;
• placing the customer in a queue to interact with an agent;
• providing the customer with an option of one or more customer activities to perform while remaining in the queue;
• connecting the customer to a selected customer activity while the customer remains in the queue;
• monitoring one or more actions taken by the customer when interacting with the selected customer activity thereby creating a customer activity history;
• connecting the customer with the agent;
• and
• upon completion of the customer and the agent interaction, providing the customer an option of returning to the selected customer activity utilizing the customer activity history.

A system for providing customer activities while in a queue, the system comprising:

• one or more receiving devices operable to receive a plurality of inbound inquiries and place one or more customers in a queue;
• an activity engine associated with the receiving device, the action engine operable to provide the customer with an option of one or more customer activities to perform while in the queue and transfer the customer to a selected customer activity;
• a track engine associated with the activity engine, the track engine operable to monitor one or more actions taken by the customer when interacting with the selected customer activity;
• and
• a connection engine associated with the activity engine and the track engine, the connection engine operable to connect the customer to an available agent and offer to return the customer to the selected customer activity upon completion of the interaction between the customer and the agent.