Systems, methods, and devices for an enhanced on-hold interface
AssigneeBellSouth Intellectual Property Corporat
InventorsDavid Scott, Xiaofeng Gao
Life of this patent
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AssigneeBellSouth Intellectual Property Corporat
InventorsDavid Scott, Xiaofeng Gao
Estimating the term…
An on-hold interface system is disclosed. According to one embodiment, the system includes an interactive voice response system for providing a plurality of audio signals to a telecommunications device of a calling party, wherein the calling party has been placed on-hold. The system also includes a server for checking accessibility of a network connection of a network device, wherein the network device is associated with the telecommunications device of the calling party. The system also includes an enhanced on-hold interface system for providing a plurality of signals to the network device. In addition, the system includes an automatic call distributor for receiving a signal indicating the accessibility of the network connection of the network device, and for instructing the enhanced on-hold interface system and the interactive voice response system to provide the plurality of signals to the network device and the telecommunications device based the accessibility of the network connection.
An on-hold interface system, comprising:
A method for providing content to a calling party placed on-hold, the method comprising:
An apparatus, comprising:
A computer readable medium having stored thereon instructions which, when executed by a processor, cause the processor to:
Dependencies are inferred from the claim text.