Inquiry management system, inquiry management method, inquiry sorting system and inquiry sorting method

An inquiry-management method that manages inquiries received as FAX data and that:

• receives said FAX data;
• converts said received FAX data to FAX-image data that is in image format that can be viewed by a browser;
• creates an information-communication form that contains said converted FAX-image data and is used for managing said inquiries;
• stores said created information-communication-form;
• and
• provides a browser screen comprising an input area for performing input to said stored information-communication-form, and a display area for displaying said FAX-image data.

An inquiry-sorting system that sorts inquiries received as FAX data among answering departments that will answer the inquiries and comprising:

• an information-communication-form-creation means of receiving said FAX data and creating an information-communication form for managing said inquiry;
• an information-communication-form-memory means of storing said information-communication form that was created by said information-communication-from-creation means;
• a form-screen-providing means of providing the managing terminal with a browser screen that comprises an inquiry-contents-input area for inputting inquiry contents into said information-communication form that is stored in said information-communication-form-memory means, and designating an answering terminal according to the input inquiry contents;
• and
• an inquiry-answer-screen-providing means of providing the answering terminal that was designated by the input of the inquiry contents with a browser screen that comprises an answer-comment-input area for inputting answer comments into said information-communication form that is stored in said information-communication-form-memory unit.

An inquiry-sorting method that sorts inquiries received as FAX data among answering departments that will answer the inquiries and:

• receives said FAX data and creates an information-communication form for managing said inquiry;
• stores said created information-communication form;
• provides the managing terminal with a browser screen that comprises an inquiry-contents-input area for inputting inquiry contents into said stored information-communication form;
• designates an answering terminal according to the input inquiry contents;
• and
• provides the answering terminal that was designated by the input of the inquiry contents with a browser screen that comprises an answer-comment-input area for inputting answer comments into said stored information-communication form.