Turfs and skills for multiple technicians
AssigneeAT&T Intellectual Property I, L.P.
InventorsRobert Mitchell Ingman, Terri H. Pifer
Life of this patent
Estimating the term…
Abstract
Methods and systems are disclosed for assigning multiple technicians to turfs and to skills. One method allows a user to interface with an Integrated Dispatch System and assign multiple technicians to a turf. The turf designates a geographic area within a telecommunications network. The multiple technicians and the turf are displayed via a graphical user interface on a computer. Another method allows the user to assign multiple technicians to a skill. The skill describes a qualification for installing or for repairing elements of the telecommunications network. The multiple technicians and the skill(s) are displayed via the graphical user interface.
Claims15
A method, comprising:
- allowing a user to interface with an integrated dispatch system and to assign multiple technicians to a turf, the turf designating a geographic area within a telecommunications network;
- and
- displaying the multiple technicians and the turf via a graphical user interface on a computer.
A method, comprising:
- allowing a user to interface with an integrated dispatch system and to assign multiple technicians to a skill, the skill describing a qualification for at least one of i) provisioning a telecommunications network and ii) repairing the telecommunications network;
- and
- displaying the multiple technicians and the skill via a graphical user interface on a computer.
A system, comprising:
- an integrated dispatch system stored in a memory device, the integrated dispatch system for managing dispatch of work orders in a telecommunications network, the integrated dispatch system allowing a user to assign multiple technicians to at least one of i) a turf and ii) a skill, the turf designating a geographic area within the telecommunications network, and the skill describing a qualification for at least one of i) provisioning a telecommunications network and ii) repairing the telecommunications network;
- a processor communicating with the memory device and applying the turf and the skill to the multiple technicians.
Dependencies are inferred from the claim text.