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AssigneeInventions, Inc.
InventorsAleksander Szlam, Karl A. Walder
Estimating the term…
Automatically accepting applications, and testing, training, certifying, assigning, allocating, controlling, and scheduling remote agents. An applicant (100) transmits an application to a remote agent center (RAC) (130) via a Communications Network (120). The application contains the person's profile, training, and experience. The RAC validates the skills via testing or third party confirmation, accepts the person as a remote worker, certifies the person's skill levels, and places the person in the remote worker pool. The remote worker can also obtain remote training on new or additional topics. The RAC evaluates the business demands of an external party, identifies remote workers with the needed skills who are available, and transmits the work at the appropriate time to the remote workers. The work is transmitted via or through the RAC. The external parties thus do not have to recruit, train, or test persons, or be concerned with staffing issues.
A method for allocating remote workers, comprising the steps of:
A method of allocating remote workers among a plurality of external parties, comprising:
A method of allocating remote workers among a plurality of external parties, comprising:
A method of allocating remote workers among a plurality of external parties, comprising:
A method of allocating remote workers among a plurality of external parties, comprising:
A method of allocating a plurality of remote workers to assist an external party, comprising:
A method of allocating a plurality of remote workers to assist an external party, comprising:
A method of allocating a plurality of remote workers to assist an external party, comprising:
A method for generating an agent resource pool, comprising the steps of:
Dependencies are inferred from the claim text.