US 2004/0111268 A1Published application

Internet access to telecommunications relay service

AssigneeOmega Products, Inc.

InventorJames A. Steel JR.

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Abstract

A method and a system that will allow a hearing impaired person to access a TRS (Telecommunications Relay Service) center via an Internet terminal on the World Wide Web instead of using a TTY device on the telephone network. The present invention represents a modification or add-on to the methodology and systems currently employed by TRS centers throughout the country. Therefore, a TRS center will be able to handle operator assisted relayed telephone calls both using the present POTS (Plain Old Telephone Service) and the World Wide Web. Additional equipment will be required for a center to implement the present invention, said equipment comprising a TRS Packet Server and a router connected to the internet. When a hearing impaired customer wishes to place a call, secured communication is first established over the internet with a Nationwide TRS Routing Server. The Nationwide Routing server then finds a TRS center to handle the call. Once the center has been selected and an operator from that center has been assigned to the customer, further communications from the customer is directly with the TRS Center. A relayed telephone call is handled by the hearing impaired customer using received and transmitted text in an internet chat window where the customer and the operator type their respective conversation. The same relayed telephone call with the hearing party is handled by voice conversation with the operator.

Claims1

Dependent claims

A method wherein a customer, who could be a hearing impaired person, may place an operator assisted relayed telephone call to a hearing person using the internet such that the hearing impaired person communicates with the operator by sending and receiving text messages in approximately real time, and such that the hearing person communicates with the operator using conventional voice telephony, whereby the hearing impaired person may communicate with the hearing person using the operator as an intermediary, comprising:

a. the customer using his internet terminal to establish a secure connection to a Nationwide Routing Server;
b. the Nationwide Routing Server establishing a secure connection to the customer's internet terminal;
c. the customer issuing a call request via his internet terminal;
d. the Nationwide Routing Server issuing a status request packet to a TRS Packet Server;
e. the TRS Packet Server issuing a call accept packet to the Nationwide Routing Server;
f. the Nationwide Routing Server issuing a call accept packet to the customer's internet terminal;
g. the customer's internet terminal establishing a secure connection to the TRS Packet Server;
h. the TRS Packet Server establishing a secure connection to the customer's internet terminal;
i. the customer issuing a dial request packet to the TRS Packet Server via his internet terminal;
j. the TRS Packet Server issuing a call accept packet to the customer's internet terminal;
k. processing the call once the hearing person answers his or her phone;
l. the customer communicating with a TRS operator by sending and receiving text via his internet terminal;
m. the hearing person communicating with the operator using standard voice communications;
and,
n. the operator relaying messages between the customer and the hearing person.

12 more elements

Dependencies are inferred from the claim text.