Image output apparatus having online help function and method of providing help function using the same
AssigneeSamsung Electronics Co., Ltd.
InventorHyuck Kim
Life of this patent
Estimating the term…
Abstract
An image output apparatus and method to download and output a user manual of an image forming apparatus in real-time via a network. The method includes receiving a request for a user manual corresponding to a predetermined operation function of the image output apparatus; creating product and function codes of the image output apparatus based on the request information related to the user manual; transmitting the created product and function codes to the server to provide the user manual via the network; and receiving user manual information corresponding to the transmitted product and function codes from the server and outputting the user manual information in a predetermined format.
Claims25
A method of providing a user manual, in an image output apparatus connected to a server to provide a user manual via a network, the method comprising:
- receiving a request related to the user manual corresponding to a predetermined operation function of the image output apparatus;
- creating product and function codes of the image output apparatus based on the requested information related to the user manual;
- transmitting the created product and function codes to the server to provide the user manual via the network;
- and
- receiving user manual information corresponding to the transmitted product and function codes from the server and outputting the user manual information in a predetermined format.
A method of providing a user manual of an image forming apparatus, through a server connected via a network, the method comprising:
- if a request related to user manual information is received from an image output apparatus via the network, receiving product and function codes of the image forming apparatus;
- searching for the user manual information corresponding to the received product and function codes;
- and
- converting the searched user manual information into a predetermined data format and outputting the converted user manual information to the image output apparatus.
An image output apparatus connected with a server to provide a user manual via a network, the image output apparatus comprising:
- a memory which stores product and function codes of the image output apparatus;
- and
- a controller which receives a request of user manual information of a predetermined function, transmits to the server corresponding product and function codes stored in the memory, and receives user manual information corresponding to the product and function codes from the server so as to output the user manual information.
A computer readable medium having a computer readable code embodied therein to provide a user manual in an image output apparatus connected to a server via a network according to a method, the method comprising:
- receiving a request related to the user manual corresponding to a predetermined operation function of the image output apparatus;
- creating product and function codes of the image output apparatus based on the requested information related to the user manual;
- transmitting the created product and function codes to the server to provide the user manual via the network;
- and
- receiving user manual information corresponding to the transmitted product and function codes from the server and outputting the user manual information in a predetermined format.
A computer readable medium having a computer readable code embodied therein to provide a user manual of an image forming apparatus, through a server connected via a network, according to a method, the method comprising:
- receiving product and function codes of the image forming apparatus, if a request for user manual information is received from an image output apparatus via the network;
- searching out the user manual information corresponding to the received product and function codes;
- and
- converting the searched user manual information into a predetermined data format and outputting the converted user manual information to the image output apparatus.
An image output apparatus connected with a server to provide a user manual via a network, the image output apparatus comprising:
- a memory to store information related to various functions, a network address of the image output apparatus, and product information of an output data format supported by the apparatus;
- a network interface card to access the network;
- an interface unit to modulate and demodulate a signal to perform data communication via the network;
- a controller to receive a request related to user manual information of a specific function, to transmit to the server the information stored in the memory, and receive from the server user manual information according to the product information;
- and
- a printing unit to print the user manual information of the desired function according to a print command from the controller.
A computer readable medium having a computer readable code embodied therein to provide a user manual in an image output apparatus, having a memory, connected to a server via a network according to a method, the method comprising:
- receiving a request related to the user manual corresponding to a predetermined operation function of the image output apparatus;
- retrieving product and function codes of the image output apparatus based on the requested information, from the memory of the image output apparatus, related to the user manual;
- transmitting the created product and function codes to the server to provide the user manual via the network;
- and
- receiving user manual information corresponding to the transmitted product and function codes from the server and outputting the user manual information in a predetermined format.
Dependencies are inferred from the claim text.