Communication management using a token action log
OwnerScott E. Sampsoninventor
Life of this patent
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Abstract
A communication system includes a token generator to create one or more tokens, as well as a token action log to associate each token with a customizable set of one or more actions, where each token is to trigger the associated set of one or more actions in response to accompanying a communication that experiences an event. The communication system also includes a token distributor to make the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system.
Claims78
A method comprising:
- generating one or more tokens within a communication system;
- associating each token with a customizable set of one or more actions in a token action log, wherein each token is to trigger the associated set of one or more actions in response to accompanying a communication that experiences an event;
- and
- making the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system.
31 The method of claim 1, wherein at least one token is associated with an indication of an intended purpose for the at least one token.
A method comprising:
- receiving a communication from an entity desiring to communicate with a communication system, the communication including a specific token previously generated within the communication system to enable the communication;
- searching a token action log for a set of one or more actions associated with the specific token;
- and
- executing the set of one or more actions.
A method comprising:
- generating one or more tokens within a communication system;
- associating each token with a customizable set of one or more actions in a token action log;
- making the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system;
- receiving a communication accompanied by a specific token previously generated within the communication system;
- searching the token action log for a set of one or more actions associated with the specific token;
- and
- executing the set of one or more actions.
A communication system comprising:
- a token generator to create one or more tokens;
- a token action log to associate each token with a customizable set of one or more actions in a token action log, wherein each token is to trigger the associated set of one or more actions in response to accompanying a communication that experiences an event;
- and
- a token distributor to make the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system.
A communication system comprising:
- a communicate interface to receive communication from an entity desiring to communicate with a communication system, the communication including a specific token previously generated within the communication system to enable the communication;
- a lookup module to search a token action log for a set of one or more actions associated with the specific token;
- and
- an action manager to execute the set of one or more actions.
A communication apparatus comprising:
- means for generating one or more tokens within a communication system;
- means for associating each token with a customizable set of one or more actions in a token action log;
- means for making the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system;
- means for receiving a communication accompanied by a specific token previously generated within the communication system;
- means for searching the token action log for a set of one or more actions associated with the specific token;
- and
- means for executing the set of one or more actions.
A computer program product comprising program code for performing a method, the method comprising:
- generating one or more tokens within a communication system;
- associating each token with a customizable set of one or more actions in a token action log;
- making the one or more tokens available for distribution to entities potentially desiring to communicate with the communication system;
- receiving a communication accompanied by a specific token previously generated within the communication system;
- searching the token action log for a set of one or more actions associated with the specific token;
- and
- executing the set of one or more actions.
Dependencies are inferred from the claim text.