Multimedia augmented call coverage
AssigneeNortel Networks Limited
InventorDany Sylvain
Life of this patent
Estimating the term…
Abstract
A technique for sharing multimedia sessions between users that share a directory number allows incoming calls to be routed to both phones. Once one party picks up, the other party is alerted to this fact. Both parties may then exchange multimedia information to help in the handling and disposition of the call.
Claims45
A method of handling incoming calls to at least two clients comprising:
- arranging for an incoming call to arrive on equipment associated with the at least two clients;
- passing information associated with the incoming call to a combined user agent associated with the at least two clients;
- and
- initiating a multimedia session between the at least two clients relating to the incoming call.
A method of handling outgoing calls between at least two clients comprising:
- receiving information for a call from one of the at least two clients at a combined user agent associated with the at least two clients;
- and
- sharing multimedia information relating to the call with the others of the at least two clients.
A method of sharing information about a call comprising:
- associating at least two clients with a combined user agent;
- directing incoming calls to the at least two clients;
- initiating a multimedia session between the at least two clients;
- and
- transferring information relating to the call during the multimedia session.
A computer readable medium comprising software adapted to:
- arrange for an incoming call to arrive on equipment associated with at least two clients;
- and
- pass information about the incoming call to a combined user agent associated with the at least two clients so that the combined user agent may
- initiate a multimedia session between the at least two clients relating to the incoming call.
A system for integrating multimedia sessions between clients sharing a phone number comprising:
- a combined user agent adapted to:
- receive an indication of an incoming call;
- and
- initiate a multimedia session between at least two clients sharing a phone number relating to the incoming call.
A system for integrating multimedia sessions between clients sharing a phone number comprising:
- a combined user agent adapted to:
- receive an indication of an outgoing call;
- and
- initiate a multimedia session between at least two clients sharing a phone number, said multimedia session relating to the outgoing call.
Dependencies are inferred from the claim text.