US 2004/0057767 A1Published application

System for printer suggested upgrades to correct errors

AssigneeHewlett-Packard Development Company, L.P.

InventorTravis J. Parry

Life of this patent

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Abstract

Methods and apparatus for suggesting upgrades in response to printer errors. In one embodiment, a printer contains an error detecting device and an embedded Web server in communication with a global computer network. If printer errors are detected, error messages are generated. Each error message is conveyed through the embedded Web server to an external computer. The external computer may receive error information conveyed by a large number of printers, which can optionally be monitored and analyzed. Information on a selection of printer upgrades is maintained in a memory of the external computer. The external computer compares each error message received to this selection, if an upgrade corresponding to an error message is available, the system conveys a message detailing the availability of the upgrade.

Claims5

Dependent claims

A system for suggesting upgrades to ameliorate printer errors, comprising:

at least one printer linked to a network, said at least one printer comprising a error detector for detecting errors in printing functions, said at least one printer capable of generating an error message when an error in printing function is detected by said error detector and conveying said error message over said network;
and
a receiving computer in communication with said network, said receiving computer having a memory thereon, said memory storing at least a collection of information on a set of printer upgrades including a summary of the content of the upgrade, the printer condition the upgrade improves, information for obtaining the upgrade, and a listing of printer errors ameliorated by the installation of the upgrade;
said receiving computer capable of receiving a said error message conveyed over said network by said at least one printer and selecting a selected printer upgrade from said set of printer upgrades in response to said error message.

1 more element

Dependencies are inferred from the claim text.

Facts

Application: 10/669,117Filed 23 Sep 2003
Priority: 20 Feb 2002
Published: 25 Mar 2004
Term ends: Not estimatedThe source records don’t support an estimate.

Classification4 codes

G06F 11/0748
The processing taking place on a specific hardware platform or in a specific software environment: in a remote unit communicating with a…
G06F 9/4411
Bootstrapping: configuring for operating with peripheral devices; Loading of device drivers
G06F 11/0793
Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of…
G06F
Computing and data processing

Family

Application10/079,664Division · filed 20 Feb 2002
Application10/669,117Division · filed 23 Sep 2003
US 2003/0156874 A1Published application
US 6,652,169 B2Related patent
US 6,817,792 B2Related patent
US 2004/0057767 A1This patent

From the US filing history. Foreign family members aren’t listed.