System and method for location-based call distribution

A method for location-based call distribution, comprising:

• receiving from a customer communication device a request to establish a communication session with an agent communication device based on a specified telephone number;
• searching an agent database for the specified telephone number;
• retrieving location data corresponding to the specified telephone number from the agent database when the specified telephone number is found in the agent database;
• locating the customer communication device;
• identifying the agent communication device that is nearest to the customer communication device based on the retrieved location data;
• and
• establishing a communication session between the customer communication device and the nearest agent communication device.

A system for location-based call distribution, comprising:

• a plurality of agent communication devices;
• at least one customer communication device;
• and
• a network coupled to the agent communication devices, the network comprising a softswitch, an application server coupled to the softswitch, and an agent database coupled to the application server, the application server comprising a location monitor and a distributor, the location monitor and the distributor each operable to be invoked by the softswitch, the location monitor operable to receive locating information from the agent communication devices, to generate location data based on the locating information, and to store the location data in the agent database when invoked, and the distributor operable to access the agent database in order to identify a specified agent communication device based on the location data and to route an incoming call from the customer communication device to the specified agent communication device.