Information processing apparatus used for operation management of an image forming apparatus
AssigneeCanon Kabushiki Kaisha
InventorNobuyoshi Kakigi
Life of this patent
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Abstract
A content of a problem is notified to a service center (109) via the Internet (108), and at the service center (109), a top-priority proposal is searched based on machine-type information, error information, and job information. Then, a reply is made based on the user information, and a new proposal is shown to the user, to transmit that a more convenient operating method exists.
Claims16
An information processing apparatus for performing processing for operation management which can connect to a user apparatus via a communications medium, comprising:
- a database for storing a proposal for optimum operation of an image forming apparatus which is forming an image on a recording material;
- receiving means for receiving problem information of the image forming apparatus, which is notified from the user apparatus;
- and
- presenting means for presenting the optimum operation proposal for the image forming apparatus, which is retrieved from the database based on the problem information received by the receiving means.
A processing method for operation management using an information processing apparatus capable of connecting to a user apparatus via a communications medium, the method comprising the steps of:
- the information processing apparatus receiving the problem information of an image forming apparatus which is forming an image on a recording material, the problem information which is notified from the user apparatus;
- and
- the information processing apparatus presenting a proposal for optimum operation of an image forming apparatus, which is selected from a database storing the proposal for optimum operation of the image forming apparatus, based on the received problem information.
A program for executing operation management processing using an information processing apparatus capable of connecting to a user apparatus via a communications medium, wherein the program makes the information processing apparatus execute the following:
- processing for receiving the problem information of an image forming apparatus which is forming an image on a recording material, the problem information which is notified from the user apparatus;
- and
- processing for presenting a proposal for optimum operation of an image forming apparatus, which is selected from a database storing the proposal for optimum operation of the image forming apparatus, based on the received problem information.
A storage medium storing a program for executing optimum operation processing using an information processing apparatus capable of connecting to a user apparatus via a communications medium, wherein the program makes the information processing apparatus execute the following:
- processing for receiving the problem information of an image forming apparatus which is forming an image on a recording material, the problem information which is notified from the user apparatus, and
- processing for presenting a proposal for optimum operation of an image forming apparatus, which is selected from a database storing the proposal for optimum operation of the image forming apparatus, based on the received problem information.
Dependencies are inferred from the claim text.