US 2004/0006539 A1 · System and method for facilitating the handling of a dispute using disparate architectures

Abstract

A system is disclosed for handling post transactional credit disputes in real-time via a variety of transactional environments and architectures. The system includes one or more workstations linked to a communication channel and one or more servers with at least one having capability of displaying a plurality of pre-existing dispute handling forms. A party in dispute may access the forms, choose an appropriate dispute handling form, provide data in the pre-defined requested fields on the form, and transmit the form over the communication channel to a server for processing. A server accepts a User ID and password from a user, retrieves and displays a set of dispute handling forms, receives input entered on the forms, routes the forms to a second user in dispute, and makes the forms available for viewing to the second user. The program may further index the data entered on the forms using a code-based method.

Claims18

Dependent claims

A system for facilitating handling of a post-transactional credit dispute comprising:

a first workstation capable of receiving commands from a dispute-resolution initiator;
a second workstation capable of receiving commands from a dispute-resolution responder;
a server in communication with said workstations;
a storage having a plurality of pre-existing dispute handling forms stored thereon, said forms having pre-defined content capable of being viewed and field-populated by said workstations, said forms capable of being transmitted between said workstations such that said initiator selects an initiator form from a pre-existing initiator form selection and transmits said initiator form to said responder, said responder views said initiator form and selects a responder form from a pre-existing responder form selection and transmits said responder form to said initiator and so on;
and
a communication channel coupling said workstations and said database.

3 more elements

Dependencies are inferred from the claim text.

System and method for facilitating the handling of a dispute using disparate architectures

Life of this patent

System and method for facilitating the handling of a dispute using disparate architectures

Life of this patent

Abstract

Claims18