Method and system for the processing and storing of voice information
AssigneeSap SE
InventorsNicolas Andre Geppert, Jurgen Sattler
Life of this patent
Estimating the term…
Abstract
Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call. The voice data may be analyzed with an automated voice recognition system and converted into text. Further, a timeline of the call may be recorded, with the recognized text being attributed to the timeline and stored.
Claims55
A method for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the method comprising:
- analyzing the voice data either fully or in part with an automated voice recognition system and converting the voice data into text;
- recording a timeline of the call;
- assigning the recognized text to the timeline;
- and
- storing the recognized text with the timeline.
A system for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human party and one or more second human parties, wherein the voice data is generated from the call, the system comprising:
- an automated voice recognition system for analyzing the voice data to recognize and extract text from the voice data, the voice recognition system comprising means for assigning the recognized text to a timeline of the call and being linkable with one or more devices to record the voice data and to record the recognized text with the timeline;
- and
- means for representing the recognized text, wherein the means for representing is connected directly or indirectly with the voice recognition system.
A system in accordance with 46, wherein the at least one automated attendant system comprises a stationary or mobile phone.
Dependencies are inferred from the claim text.