Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application

A behavioral adaptation engine integrated with a voice application creation and deployment system comprising:

• at least one data input port for receiving XML-based client interaction data including audio files attached to the data;
• at least one bi-directional data port for sending data to and receiving data from external data systems and modules;
• a logic processing component including an XML reader and voice player and analyzer for processing received data;
• and
• a decision logic component for processing result data against one or more constraints;
• characterized in that the behavioral adaptation engine intercepts client data including dialog from client interaction with a served voice application in real time and processes the received data for behavioral patterns and if attached, voice characteristics of the audio files whereupon the engine according to the results and one or more constraints identifies one or a set of possible enterprise responses for return to the client during interaction.

A method for identifying an appropriate one or set of a plurality of voice application dialog responses to data input resulting from a client interaction with a voice application comprising:

• (a) receiving the data input during run of the voice application;
• (b) interpreting the data input;
• (c) analyzing the input for validity of one or more constraints;
• (d) comparing the analyzed results with additional external data;
• (e) analyzing the comparison results for continued validity of the one or more constraints;
• and
• (f) identifying one or more available response options according to the valid constraints.