System and method of context-sensitive help for multi-modal dialog systems
AssigneeAT&T Corp.
InventorsPatrick Ehlen, Helen Hastie, Michael Johnston
Life of this patent
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Abstract
A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
Claims27
In a multi-modal dialog system, a method of presenting a multi-modal help dialog move to a user, the method comprising:
- presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry;
- and
- presenting corresponding graphical action on a user interface coordinated with the audio portion.
In a multi-modal dialog system, a method of presenting a multi-modal help dialog move to a user, comprising:
- analyzing a current dialog state with the user, including a visual context, to determine whether presenting a multi-modal help dialog move to the user is appropriate;
- if the multi-modal dialog system determines that it is appropriate to present a multi-modal help dialog move:
- presenting the multi-modal help dialog move having an audio portion and a graphical portion that utilize the visual context of the current dialog state with the user.
In a multi-modal dialog system, a method of presenting a multi-modal help dialog move to a user, comprising:
- upon a user request or triggered by a problematic dialog situation detector, presenting the multi-modal help dialog move having an audio portion and a graphical portion that utilize a visual context of the current dialog state with the user, wherein the multi-modal help dialog move provides information to the user regarding how to interact with the system in a multi-modal fashion.
In a multi-modal dialog system using a map display having an entity of interest thereon, a method of presenting a multi-modal help dialog move to a user, comprising:
- when an entity of interest is currently being displayed to the user:
- presenting a multi-modal help dialog move having an audio portion and a graphical portion, the audio portion stating a plurality of types of information available to the user associated with the entity of interest, and the graphical portion corresponding to the audio portion.
A method of assisting a user to interact with a system having a multi-modal interface, the method comprising:
- analyzing a multi-modal dialog for problematic situations;
- and
- upon determining that help is needed, presenting to the user a multi-modal dialog help move having an audio portion and a graphical portion, the multi-modal dialog help move audibly explaining the user available multi-modal actions the user can take to obtain information while providing corresponding graphics demonstrating the kind of graphic input the user can make to obtain the information.
In a multi-modal dialog system using a map display having a plurality of entities of interest thereon, a method of presenting a multi-modal help dialog move to a user, comprising:
- selecting an entity of interest from the plurality of entities of interest currently displayed to the user;
- and
- presenting a multi-modal help dialog move having an audio portion and a graphical portion, the audio portion stating a plurality of types of information available to the user associated with the selected entity of interest, and the graphical portion being associated with the audio portion.
In a multi-modal dialog system, a method of presenting a multi-modal help dialog move to a user, the method comprising:
- presenting text associated with the help dialog move;
- and
- presenting corresponding graphical action on a user interface coordinated with the text, wherein the presented text and presented graphical action are context-sensitive.
Dependencies are inferred from the claim text.