Centrally controlled end-to-end service quality monitoring system and method in a distributed environment

A method for monitoring telecommunication services end-to-end through a distributed network, the method comprising:

• identifying a pre-recorded third party audio message from one of a plurality of third party audio messages, each of the third party audio messages being stored in memory associated with the third party of a telecommunication answering device;
• connecting from one of a plurality of point of presence servers distributed geographically to the identified pre-recorded third party audio message through an active telecommunication network;
• receiving the pre-recorded third party audio message from third party telecommunication device by the one point of presence server;
• and
• associating the pre-recorded third party audio message with a pre-determined file for the identified pre-recorded third party audio message to identify a quality level associated with the pre-recorded third party audio message as the pre-recorded third party audio message was received by the point of presence server in the geographic location.

A method for monitoring telecommunication services end-to-end through a distributed network, the method comprising:

• selecting one or more test patterns from a plurality of test patterns using a master controller coupled to a telecommunication network, each of the test patterns corresponding to at least a service;
• transferring the, selected test pattern from a first point of presence server to a second point of presence server through the telecommunication network, the first and the second point of presence servers being among a plurality of point of presence servers being distributed geographically and also distributed through the telecommunication network;
• receiving the selected test pattern at the second point of presence server;
• and
• associating the selected test pattern with a pre-determined file for the selected test pattern to identify a quality level associated with the selected test pattern as the selected test pattern was received by the second point of presence server.