Business driven learning solution particularly suitable for sales-oriented organizations

A method for providing outsourceable learning services for training the sales force of a sales-oriented organization, said method comprising:

• said organization creating a service level commitment between a learning services provider, said service level commitment detailing minimum service levels of learning efforts to be provided to designated students by said service provider at the request of said organization;
• said learning services provider prioritizing requests for learning efforts received from said organization according to business strategies and goals of said organization, identifying learning effort approaches to meet said requests, obtaining learning content for said learning effort approach, and delivering a learning effort containing said obtained learning content to said designated students;
• wherein
• said obtained learning content and said delivered learning effort are provided in a standardized format with customer-centric objectives and compared against said minimum service levels so as to ensure that said minimum service levels of said service level commitment are met.

A method for aligning learning efforts of a sales force of a sales-oriented organization with strategic business goals and priorities of a sales-oriented organization, said method comprising the steps of:

• recognizing and prioritizing business driven learning needs of said organization;
• implementing customer-centric learning efforts to meet said needs;
• designing, procuring and managing learning content necessary to implement said learning efforts;
• coordinating solution resources to provide instruction to said sales force;
• and
• managing the availability, delivery and results of learning efforts in relation to said sales force;
• wherein
• each step prioritizes competencies required to provide effective solutions to a customer's problems.