Measurement of content ratings through vision and speech recognition
OwnerSrinivas Gutta, Antonio Colmenarez JR. +1inventors
InventorsSrinivas Gutta, Antonio Colmenarez JR., Miroslav Trajkovic
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Abstract
A method for measuring customer satisfaction with at least one of a service, product, and content is provided. The method including: acquiring at least one of image and speech data for the customer; analyzing the acquired at least one of image and speech data for at least one of the following: (a) detection of a gaze of the customer; (b) detection of a facial expression of the customer; (c) detection of an emotion of the customer; (d) detection of a speech of the customer; and (e) detection of an interaction of the customer with at least one of the service, product, and content; and determining customer satisfaction based on at least one of (a)-(e).
Claims20
A method for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:
- acquiring at least one of image and speech data for the customer;
- analyzing the acquired at least one of image and speech data for at least one of the following:
- (a) detection of a gaze of the customer;
- (b) detection of a facial expression of the customer;
- (c) detection of an emotion of the customer;
- (d) detection of a speech of the customer;
- and
- (e) detection of an interaction of the customer with at least one of the service, product, and content;
- and
- determining customer satisfaction based on at least one of (a)-(e).
A computer program product embodied in a computer-readable medium for measuring customer satisfaction with at least one of a service, product, and content, the computer program product comprising:
- computer readable program code means for acquiring at least one of image and speech data for the customer;
- computer readable program code means for analyzing the acquired at least one of image and speech data for at least one of the following:
- (a) detection of a gaze of the customer;
- (b) detection of a facial expression of the customer;
- (c) detection of an emotion of the customer;
- (d) detection of a speech of the customer;
- and
- (e) detection of an interaction of the customer with at least one of the service, product, and content;
- and
- computer readable program code means for determining customer satisfaction based on at least one of (a)-(e).
A program storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform method steps for measuring customer satisfaction with at least one of a service, product, and content, the method comprising:
- acquiring at least one of image and speech data for the customer;
- analyzing the acquired at least one of image and speech data for at least one of the following:
- (a) detection of a gaze of the customer;
- (b) detection of a facial expression of the customer;
- (c) detection of an emotion of the customer;
- (d) detection of a speech of the customer;
- and
- (e) detection of an interaction of the customer with at least one of the service, product, and content;
- and
- determining customer satisfaction based on at least one of (a)-(e).
An apparatus for measuring customer satisfaction with at least one of a service, product, and content, the apparatus comprising:
- at least one of a camera and microphone for acquiring at least one of image and speech data for the customer;
- and
- a processor having means for analyzing the acquired at least one of image and speech data for at least one of the following:
- (a) detection of a gaze of the customer;
- (b) detection of a facial expression of the customer;
- (c) detection of an emotion of the customer;
- (d) detection of a speech of the customer;
- and
- (e) detection of an interaction of the customer with at least one of the service, product, and content;
- wherein the processor further has means for determining customer satisfaction based on at least one of (a)-(e).
Dependencies are inferred from the claim text.