Methods and apparatus for processing a call

A method for facilitating processing of a call, comprising:

• establishing at least one rule for queuing of an incoming call to a telephone number;
• providing an indication of said at least one rule;
• receiving information regarding at least one call to said telephone number when said telephone number is busy;
• and
• displaying at least a portion of said information.

A method for processing a call, comprising:

• identifying a call to a-busy telephone number;
• providing information regarding the call to a device associated with the telephone number;
• determining at least one rule to apply to the call wherein said at least one rule is associated with said telephone number and involves queuing of said call;
• and
• providing information regarding the at least one rule to a device capable of queuing said call.

A system for processing a call, comprising:

• a memory;
• a communication port;
• and
• a processor connected to said memory and said communication port, said processor being operative to:
• identify a call to a busy telephone number;
• determine at least one rule for queuing said call for said telephone number;
• provide information regarding said call;
• and
• queue said call in accordance with said at least one rule.

A computer program product in a computer readable medium for processing a call, comprising:

• first instructions for determining that a call is directed to a busy telephone number;
• second instructions for identifying at least one rule for queuing said call for said telephone number;
• third instructions for sending information regarding said call;
• and
• fourth instructions for positioning said call in a call order in accordance with said at least one rule.

A system for facilitating the processing of a call, comprising:

• a memory;
• a communication port;
• and
• a processor connected to said memory and said communication port, said processor being operative to:
• establish at least one rule regarding queuing of an incoming call to a telephone number;
• provide an indication of said at least one rule;
• receive information regarding at least one call to said telephone number when said telephone number is busy;
• and
• display at least a portion of said information.

A computer program product in a computer readable medium for facilitating the processing a call, comprising:

• first instructions for facilitating creation of at least one rule regarding queuing of an incoming call to a telephone number;
• second instructions for sending an indication of said at least one rule;
• third instructions for obtaining information regarding at least one call to sad telephone number when said telephone number is busy;
• and
• fourth instructions for causing a display of at least a portion of said information.