US 2003/0233458 A1 · System and method for providing service in wireless network environment using customer relation management

Abstract

A system for providing service in wireless network environment using customer relation management comprises: an operation server provided with integrated customer information database and customer preference database; and an access point connected to the operation server in server-client distribution environment and installed at a hot-spot, for recognizing a client wireless terminal that enters detection area; wherein the operation server comprises: a customer authentication module for determining whether the customer is registered to the customer information database using a device profile of the detected wireless terminal and a user identifier in response to a request of the access point; and a customer event analysis module for analyzing event information of the customer generated in the hot-spot and extracting customer preference information; the access point comprises: a recognition module for recognizing the client wireless terminal that enters the detection area, transferring a remote agent program and extracting the device profile of the wireless terminal and the user identifier. First customer information is analyzed in wireless network environment and the extracted customer preference information is actively provided to the customer using wireless terminals so that the customer can select products or services easily.

Claims6

Dependent claims

A system for providing service in wireless network environment using customer relation management, the system comprising:

an operation server provided with integrated customer information database and customer preference database;
and
an access point connected to the operation server in server-client distribution environment and installed at a hot-spot, for recognizing a client wireless terminal that enters detection area;
wherein the operation server comprises:
a customer authentication module for determining whether the customer is registered to the customer information database using a device profile of the detected wireless terminal and a user identifier in response to a request of the access point;
and
a customer event analysis module for analyzing event information of the customer generated in the hot-spot and extracting customer preference information;
the access point comprises:
a recognition module for recognizing the client wireless terminal that enters the detection area, transferring a remote agent program and extracting the device profile of the wireless terminal and the user identifier.

6 more elements

A method for providing service in wireless network environment using customer relation management, which is applied to a system providing service that includes an access point installed at a hot-spot and connected to a wireless terminal in a detection area through a local wireless network and an operation server connected to the access point through the network, the method comprising the steps of:

(a) detecting a client wireless terminal that enters the detection area of a hot-spot provided with the access point and transferring a remote agent program;
(b) extracting the device profile of the wireless terminal and the user identifier from the transferred remote agent program and transferring the extracted device profile of the wireless terminal and the extracted user identifier to the access point;
(c) transferring the transferred device profile of the wireless terminal and the transferred user identifier to the operation server and determining whether the wireless terminal belongs to the customer registered to an integrated customer information database;
(d) if the wireless terminal belongs to the customer registered to an integrated customer information database, searching customer preference information database of the operation server for customer preference information corresponding to the hot-spot;
and
(e) providing a local service to the wireless terminal through the access point based on the searched customer preference information.

3 more elements

Dependencies are inferred from the claim text.

System and method for providing service in wireless network environment using customer relation management

Life of this patent

System and method for providing service in wireless network environment using customer relation management

Life of this patent

Abstract

Claims6