Method and apparatus for automatically directing calls using a transfer by an invisible agent in a switch
OwnerIsaac K. Eyeson, Joel M. Ezell +1inventors
InventorsIsaac K. Eyeson, Joel M. Ezell, Norman W. Petty
Life of this patent
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Abstract
Utilizing an invisible agent within a remote switch to allow the redirection of calls received from a telephone set connected to a public telephone network to a main switching system using a transfer.
Claims24
A method for controlling telecommunication calls, comprising the steps of:
- receiving a first telecommunication call from a telecommunication unit for a software agent located on a first switching system;
- establishing a second telecommunication call from the software agent to a telecommunication endpoint connected to a second switching system via a switching network;
- and
- transferring the received first telecommunication call from the software agent to the second telecommunication call with the telecommunication endpoint whereby the telecommunication unit and telecommunication endpoint are connected together via the first and second switching systems and switching network.
A system for controlling telecommunication calls between a remote switching system and a main switching system, comprising:
- the remote switching system receiving a first telecommunication call from a telecommunication unit via a central switching system;
- an software agent accepting the first telecommunication call after the first telecommunication call is directed to the software agent by remote switching system;
- the software agent establishes a second telecommunication call to a telecommunication endpoint connected to the main switching system via a packet switching network;
- and
- the software agent combining the first telecommunication call with the second telecommunication call whereby the telecommunication unit and the telecommunication endpoint are interconnected via the central switching system, the remote switching system, the packet switching network, and the main switching system.
A method for controlling telecommunication calls by a software agent, comprising the steps of:
- receiving a first telecommunication call from a telecommunication unit via a remote switching system and central switching system;
- establishing a second telecommunication call to a telecommunication endpoint via the remote switching system, a packet switching network, and a main switching system;
- and
- requesting that the remote switching system combine the first telecommunication call and the second telecommunication call.
An apparatus for facilitating a telecommunication call from a telecommunication unit connected to a central switching system to a telecommunication endpoint connected to a main switching system via a telecommunication path established via the central switching system, a remote switching system, a packet switching network and the main switching system, comprising:
- means for receiving the telecommunication call in the remote switching system;
- means for transferring the received telecommunication call;
- means for accepting the transferred telecommunication call;
- means for establishing another call to the telecommunication endpoint via the remote switching system, the packet switching network, and the main switching system;
- and
- means for combining the telecommunication call and the other telecommunication call in the remote switching system.
Dependencies are inferred from the claim text.