Portal site server system, portal site method and computer-readable storage medium

A portal site method for providing services of service systems to user terminals of users via at least one network, comprising:

• preparing a user profile which registers at least communication methods to the users, and a communication priority table which registers a priority order of the communication methods;
• making an inquiry to a specific user by a communication method which has a highest priority and is selected from the communication methods registered in the user profile depending on the communication priority table, when a service request is received from the specific user and an inquiry to the specific user is required;
• and
• updating the user profile based on information received from the specific user in response to the inquiry.

A computer-readable storage medium which stores a program for causing a computer to provide services of service systems to user terminals of users via at least one network, said program comprising:

• a procedure causing the computer to prepare a user profile which registers at least communication methods to the users, and a communication priority table which registers a priority order of the communication methods;
• a procedure causing the computer to make an inquiry to a specific user by a communication method which has a highest priority and is selected from the communication methods registered in the user profile depending on the communication priority table, when a service request is received from the specific user and an inquiry to the specific user is required;
• and
• a procedure causing the computer to update the user profile based on information received from the specific user in response to the inquiry.

A portal site server system providing services of service systems to user terminals of users via at least one network, comprising:

• a user profile registering at least communication methods to the users;
• a communication priority table registering a priority order of the communication methods;
• and
• a communication method selecting unit selecting one of the communication methods registered in the user profile and having a highest priority, according to the communication priority table, when a service request from a specific user is received and an inquiry to the specific user is required.