US 2003/0210657 A1 · Data based over the air provisioning for wireless services

Abstract

A wireless service provider recognizes a data transmission from a wireless user as a request to provision the mobile terminal and become a subscriber by an over the air process. An Internet protocol provisioning server automatically transmits a text-based message to be displayed on the user's equipment identifying information to be provided by the user for provisioning. In response the user transmits a reply text-based message to the server supplying the requested information. The server stores this information for utilization in provisioning the required infrastructure facilities. Provisioning data required to be stored in the user's equipment is downloaded to the user's equipment. This process permits an over the air provisioning to be accomplished without requiring the use of a voice channel between the user and a customer service representative of the wireless service provider.

Claims8

Dependent claims

A provisioning server for use in a telecommunication system that serves wireless data subscribers comprising:

means for receiving a first IP data packet containing first information that represents a request from a wireless data user seeking to become a new subscriber and provisioning of a mobile terminal.;
means, responsive to receipt by said receiving means of the first information, for automatically transmitting to the wireless user second packets containing requests for information to be displayed on a screen of a device used by the wireless user in communicating with said provisioning server;
said receiving means further receiving third packets from the wireless user containing responses by the user to the information sought by said second packets;
means for storing said information in a database for use by a customer service representative in provisioning services for the data user, whereby the automated collection of needed information from a new user is accomplished without requiring voice communication between the customer service representative and the data user.

1 more element

A method for provisioning of a new subscriber of wireless data services without requiring a voice communication link with the new subscriber comprising the steps of:

receiving a first IP data packet containing first information that represents a request from a wireless data user seeking to become a new subscriber and provisioning of a mobile terminal;
automatically transmitting to the wireless user second packets containing requests for information to be displayed on a screen of a device used by the wireless user in communicating with said provisioning server in response to receipt of the first information;
receiving third packets from the wireless user containing responses by the user to the information sought by said second packets;
storing said information in a database for use by a customer service representative in provisioning services for the data user, whereby the automated collection of needed information from an unprovisioned data user is accomplished without requiring voice communication between the customer service representative and the data user.

1 more element

Dependencies are inferred from the claim text.

Data based over the air provisioning for wireless services

Life of this patent

Data based over the air provisioning for wireless services

Life of this patent

Abstract

Claims8