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US 2003/0202017 A1Published application
Dialog control system
AssigneeFujitsu Limited
InventorsToshiyuki Fukuoka, Hitoshi Okumura, Ryosuke Miyata, Yuichi Uwabu
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AssigneeFujitsu Limited
InventorsToshiyuki Fukuoka, Hitoshi Okumura, Ryosuke Miyata, Yuichi Uwabu
Estimating the term…
There is provided a system for controlling a dialog flow so that a user can purchase goods with the feeling closer to face-to-face sales in the sales of goods using the Internet. A dialog with a user is input/output via a dialog interface 10. A dialog contents analyzing part 20 analyzes the contents of a dialog input by the user. A feature value control part 40 extracts/manages a feature value to be a parameter for evaluating the state of the user from the analysis results. A dialog flow control part 70 controls a dialog flow by dynamically inferring the contents of a dialog to be output to the user, based on the feature value of a feature value control part 40, a dialog history of a dialog contents history holding part 30, goods knowledge of a goods knowledge part 50, a goods sales strategy of a goods sales strategy knowledge part 60, and held dialog knowledge 71. A dialog expression expressing part 80 generates/outputs the expression of a dialog representing the contents of the dialog inferred by the dialog flow control part 70, based on dialog expression knowledge 81.
A dialog control system, comprising:
A computer-readable recording medium storing a processing program including processing operations for realizing a dialog control system that controls a dialog flow in accordance with a state of a user, the processing program comprising:
Dependencies are inferred from the claim text.