Computer telephony integration hotelling method and system
AssigneeSiebel Systems, Inc.
InventorsKuang-Yang Huang, Matthew S. Malden, Henry D. Jay, Anil Annadata
Life of this patent
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Abstract
A method and system for enabling a CTI user to log in at any work station in a network and utilize the system with the correct teleset, and also to transfer a CTI transaction or interaction to another CTI user.
Claims10
A computer telephony integration system comprising a plurality of CTI-enabled telesets connected to an ACD or telephony switch, the aACD or telephony switch being connected to a CTI middleware server;
- and a plurality of workstations connected to the server, said system being configured so that a teleset is identified to the server by a unique ID to hotelling enable the teleset.
A method of using a computer telephony integration system comprising a plurality of CTI-enabled telesets connected to an ACD or telephony switch, the ACD or telephony switch being connected to a CTI middleware server;
- and a plurality of workstations connected to the server, said method comprising identifying a teleset to the server as a hotelling enabled teleset by transmitting a unique ID to the server.
Dependencies are inferred from the claim text.