Menu driven management and operation technique

Customer-related technical services as claimed in claim l, further comprising the steps of:

• utilizing homogenous forms of marketing/acquisition, standard basic contract forms, standard offer management, mobilization, operation and demobilization.

Customer-related technical services as claimed in claim l, further comprising the step of:

• performing the processes in a standardized fashion according to defaults of a manual.

Customer-related technical services, further comprising the steps of:

• providing a system for implementing services with individual components which are obtainable on the market, said individual components being connected to a web-based knowledge-based database that continuously works with experience values.

A method of providing maintenance services at a plant, comprising the steps of:

• providing a manual of operating principles common to all plants;
• and
• providing farther information of operating principles common to all plants of a type of plant.

A method of providing maintenance services at a plant, comprising the step of:

• providing processes for addressing maintenance issues at the plant for each of a plurality of stages in a life of said plant.

A method for providing maintenance services at a plant, comprising the step of:

• providing a knowledge repository of information specific to plants of the type of said plant, and
• utilizing said knowledge repository to provide maintenance services to said plant.

A method for implementation of customer-related maintenance services for an industrial system, comprising the steps of:

• providing technical and maintenance services on a pro-active basis;
• and
• providing modules of said technical and maintenance services wherein said modules are standardized and freely combinable with one another.

A method of providing technical services to a customer comprising the steps of:

• providing a menu of technical services offered to the customer, said technical services being modular;
• and
• performing ones of said modular technical services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.

A method for implementation of customer-related maintenance services for an industrial motor system, comprising the steps of:

• providing motor maintenance services on a pro-active basis;
• and
• providing modules of said motor maintenance services wherein said modules are standardized and freely combinable with one another.

A method of providing motor services to a customer, comprising the steps of:

• providing a menu of motor services offered to the customer, said motor services being modular;
• performing ones of said modular motor services which are selected by the customer as outsourced services, said services being customized according to the customer's needs.

A method of providing maintenance and maintenance management services, comprising the steps of:

• storing non-confidential customer information in a database;
• and
• making said non-confidential customer information available over a network.

A method of providing maintenance and maintenance management services, comprising the steps of:

• providing a menu of maintenance and maintenance management services accessible over the World Wide Web;
• and
• performing maintenance and maintenance management services selected from said menu.

A method of providing services to plant, comprising the steps of:

• providing a menu of available services to plants by an outside provider,
• determining business impact of providing at least some of the services by said outside provider utilizing knowledge management, and
• providing to said plant services selected from said menu by said outside provider utilizing knowledge management.