Knowledge system and methods of business alerting and business analysis
OwnerWilko Juurt Jan Kuiperinventor
Life of this patent
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Abstract
A knowledge system compiled on a computer environment or a memory carrier is disclosed. The knowledge system coupled information about one or more business processes or functions no one or more software and hardware components stored in the computer environment. The knowledge system providers information about the impact on business processes or functions towards a user interface in case of an erroneous operation of the software and hardware components.
Claims28
A computer knowledge system, for operation in a computer environment using a plurality of hardware and software components operatively arranged for enabling a plurality of business processes, said computer knowledge system comprises:
- a monitoring agent, arranged for collecting data providing information about the operation of said hardware and software components;
- a relational database, storing data providing information about the operation of said business processes and error data relating to erroneous operation of said hardware and software components;
- and
- a user interface, arranged for providing information about the operation of said business processes using said data collected by said monitoring agent and said data stored in said relational database,
- said relational database being arranged for providing information towards said user interface about the impact on the operation of said business processes of an errroneous operation of said hardware and software components.
A computer knowledge system according to any of the previous claims, further comprising a historical database, storing historical data about erroneous operation of said hardware and software components and the impact thereof on said business processes, wherein said user interface is arranged for providing said information about the impact on said business processes of an erroneous operation of said hardware and software components using said historical data.
A computer knowledge system according to any of the previous claims, wherein said user interface is arranged for providing said information about the impact on the operation of said business processes of an erroneous operation of said hardware and software components in a predetermined format adapted to the user of said information.
A computer knowledge system according to any of the previous claims, wherein said user interface is arranged for providing said information about the impact on said business processes of an erroneous operation of said hardware and software components in terms of its impact on at least one of a group comprising:
- functionality of the business processes;
- usability of the business processes;
- maintainability of the business processes;
- efficiency of the business processes;
- reliability of the business processes;
- and
- changeability of the business processes.
A computer knowledge system according to any of the previous claims, wherein said monitoring agent, said relational database and said user interface connect through a central agent.
A computer knowledge system according to any of the previous claims, wherein said monitoring agent is arranged for collecting information about the operation of said hardware and software components using at least one of a group comprising:
- workflow data provided by said computer environment;
- system monitoring data;
- and
- data accumulated in a data warehouse of said computer environment.
A computer knowledge system according to any of the previous claims, wherein said user interface is arranged for providing said information on an automated basis comprising at least one of a group including:
- a notification message;
- a standard report;
- an HTML page;
- and
- a trouble ticket.
A method of providing information about the operation of business processes in a computer environment using a plurality of hardware and software components operatively arranged for enabling a plurality of business processes, said method composes:
- collecting data providing information about the operation of said hardware and software components;
- storing data providing information about the operation of said business processes and error data relating to erroneous operation of said hardware and software components;
- and
- providing information towards a user interface about the operation of said business processes using said collected and stored data,
- said data are processed for providing information towards said user interface about the impact on the operation of said business processes of an erroneous operation of said hardware and software components.
A method of analyzing the operation of business processes in a computer environment using a plurality of hardware and software components operatively arranged for enabling a plurality of business processes, said method comprises:
- collecting data providing information about the operation of said hardware and software components;
- storing data providing information about the operation of said business processes and error data relating to erroneous operation of said hardware and software components;
- and
- providing information towards a user interface about the operation of said business processes using said collected and stored data,
- said data are processed for providing information towards said user interface about the impact on the operation of said business processes of an erroneous operation of said hardware and software components.
A computer program stored on a computer readable medium for use in a computer environment and arranged for operating in accordance with any of the previous claims when compiled on said computer environment.
Dependencies are inferred from the claim text.