Method and system for monitoring service quality in a restaurant

A method for monitoring service quality of a restaurant, said method comprising the steps of:

• mounting a patron presence detector and a staff presence detector at a table within a restaurant;
• detecting a patron present at said table utilizing said patron presence detector;
• in response to said detected patron presence, transmitting a patron presence signal to a central computer;
• detecting a staff member present at said table utilizing said staff presence detector;
• in response to said detected staff presence, transmitting a staff presence signal to said central computer;
• and
• displaying an indicia representing a time lapse between said patron presence signal and said staff presence signal at said central computer.

A monitoring system for monitoring service quality of a restaurant, said monitoring system comprising:

• means for mounting a patron presence detector and a staff presence detector at a table within a restaurant;
• means for detecting a patron present at said table utilizing said patron presence detector;
• means for transmitting a patron presence signal to a central computer, in response to said detected patron presence;
• means for detecting a staff present at said table utilizing said staff presence detector;
• means for transmitting a staff presence signal to said central computer, in response to said detected staff presence;
• and
• means for displaying an indicia representing a time lapse between said patron presence signal and said staff presence signal at said central computer.