Service provision support system, server and computer program

A service provision support system for performing a process for providing a service to a user, comprising:

• means for receiving request information of service provision;
• means for transmitting the received request information as job information to a terminal designated by the user who requested the service corresponding to the request information;
• means for obtaining the job information received by the terminal of the user who had access to a service provision site from the same terminal;
• and
• means for controlling a thing for service provision in accordance with the obtained job information.

A service provision support system for performing a process for providing a service to a user, comprising:

• means for receiving request information of service provision;
• means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;
• means for obtaining the user identifying information of the user who had access to a service provision site from the user's possession;
• means for extracting the request information from the storing means, the request information corresponding to one that is identical to the user identifying information obtained by the obtaining means among the user identifying information stored in the storing means;
• and
• means for controlling a thing for service provision in accordance with the extracted request information.

A service provision support system for performing a process for providing a service to a user, comprising:

• a server including
• means for receiving request information of service provision,
• means for issuing identifying information for each of the received request information,
• means for storing the received request information in connection with the identifying information issued about the request information,
• means for transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information,
• means for extracting the request information requested by a service provision processor from the storing means, and
• means for transmitting the extracted request information to the service provision processor that made the request;
• and
• the plural service provision processors, each of which including
• means for obtaining the identifying information received by the terminal of the user who had access to a service provision site from the same terminal,
• means for requesting the server for the request information corresponding to one that is identical to the identifying information obtained by the obtaining means among the identifying information stored in the storing means, and
• means for controlling a thing for service provision in accordance with the request information obtained from the server.

A service provision support system for performing a process for providing a service to a user, comprising:

• a server including
• means for receiving request information of service provision,
• means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;
• means for extracting the request information requested by a service provision processor from the storing means, and
• means for transmitting the extracted request information to the service provision processor that made the request;
• and
• the plural service provision processors, each of which including
• means for obtaining the user identifying information of the user who had access to a service provision site from the user's possession,
• means for requesting the server for the request information corresponding to one that is identical to the user identifying information obtained by the obtaining means among the user identifying information stored in the storing means, and
• means for controlling a thing for service provision in accordance with the request information obtained from the server.

A server that is used for a service provision support system for performing a process for providing a service to a user, the server comprising:

• means for receiving request information of service provision;
• means for issuing identifying information for each of the received request information;
• means for storing the received request information in connection with the identifying information issued about the request information;
• means for transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information;
• means for extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information designated by a service provision processor among the identifying information stored in the storing means;
• and
• means for transmitting the extracted request information to the service provision processor.

A server that is used for a service provision support system for performing a process for providing a service to a user, the server comprising:

• means for receiving request information of service provision;
• means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;
• means for extracting the request information from the storing means, the request information corresponding to one that is identical to the user identifying information designated by a service provision processor among the user identifying information stored in the storing means;
• and
• means for transmitting the extracted request information to the service provision processor.

A vending machine that ejects a product stored therein responding to an instruction of a user, comprising:

• first transmission means for transmitting a product ordering screen to a user terminal via a network in accordance with an instruction from the user terminal;
• means for receiving request information written on the product ordering screen from the terminal;
• means for issuing identifying information responding to the received request information;
• means for storing the received request information in connection with the identifying information;
• second transmission means for transmitting the issued identifying information to the terminal designated by the user;
• means for obtaining the identifying information received by the terminal of the user who had access to the vending machine from the same terminal;
• means for extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information obtained by the obtaining means among the identifying information stored in the storing means;
• and
• means for controlling a product to be ejected in accordance with the extracted request information.

A recording medium for recording a computer program that is used for a computer of a service provision support system for performing a process for providing a service to a user, the program making the computer perform the process comprising the steps of:

• receiving request information of service provision;
• issuing identifying information for each of the received request information;
• storing the received request information in connection with the identifying information issued about the request information;
• transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information;
• extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information indicated by a service provision processor among the identifying information stored in the storing means;
• and
• transmitting the extracted request information to the service provision processor.