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US 2003/0156704 A1Published application
System and method for predictive contacts
AssigneeRockwell Electronic Commerce Corp.
InventorsAnthony J. Dezonno, William Fechalos
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AssigneeRockwell Electronic Commerce Corp.
InventorsAnthony J. Dezonno, William Fechalos
Estimating the term…
Disclosed is a method for distributing customer contacts to a transaction processing entity of a transaction processing system. The method includes predicting a time for assignment of a customer contact to a transaction processing entity in the transaction processing system. In an alternative embodiment, the method also includes finding a transaction processing entity that is available to process the customer contact and routing the customer contact to the found transaction processing entity. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that may allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
A method for distributing customer contacts to a transaction processing entity of a transaction processing system, such method comprising predicting a time for assignment of at least one customer contact to at least one transaction processing entity in the transaction processing system.
A method for distributing customer contacts to a transaction processing entity of a transaction processing system, such method comprising:
A system for distributing customer contacts to a transaction processing entity of a transaction processing system comprising:
A system for distributing at least one customer contact to at least one transaction processing entity of a transaction processing system comprising:
Dependencies are inferred from the claim text.