Knowledge automation engine for product knowledge management

A method, comprising:

• searching for a check in a knowledge repository;
• wherein the check comprises a rule to detect a product issue for one or more products and remediation information for the product issue;
• receiving the check from the knowledge repository;
• evaluating the rule in the check against a fact to determine if a product issue is present on a product;
• if the fact needed to evaluate the check exists in a fact repository, receiving the fact needed to evaluate the check from the fact repository;
• if a fact needed to evaluate the check does not exist in the fact repository, sending a query for the fact to a facts collector coupled to an input source and receiving the fact from the facts collector if the fact is found by the facts collector;
• and
• if evaluating the check detects the product issue, returning the remediation information for the product issue.

A carrier medium comprising program instructions, wherein the program instructions are computer-executable to:

• searching for a check in a knowledge repository;
• wherein the check comprises a rule to detect a product issue for one or more products and remediation information for the product issue;
• receiving the check from the knowledge repository;
• evaluating the rule in the check against a fact to determine if a product issue is present on a product;
• if the fact needed to evaluate the check exists in a fact repository, receiving the fact needed to evaluate the check from the fact repository;
• if a fact needed to evaluate the check does not exist in the fact repository, sending a query for the fact to a facts collector coupled to an input source and receiving the fact from the facts collector if the fact is found by the facts collector;
• and
• if evaluating the check detects the product issue, returning the remediation information for the product issue.