Exception analysis, prediction, and prevention method and system
OwnerFabio Casati, Ming-Chien Shan +3inventors
InventorsFabio Casati, Ming-Chien Shan, Li-Jie Jin, Umeshwar Dayal, Daniela Grigori
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Abstract
Exception analysis, prediction, and prevention method and system. Exception analysis involves identifying the causes of exceptional behaviors (e.g., deviations from the predetermined standard of execution). Exception prediction involves predicting the occurrence of exceptions as early as possible during the process execution. Exception prevention involves taking actions to avoid exceptions. By performing exception analysis, prediction, and prevention, the occurrence of exceptions is reduced, thereby increasing business process quality.
Claims22
A system for processing exceptions comprising:
- a) an exception analysis unit for identifying the causes of exceptional behaviors;
- b) an exception prediction unit for predicting the occurrence of exceptions;
- and
- c) an exception prevention unit for one of preventing exceptions and reducing the impact of an exception.
A method for analyzing exceptions in a workflow instance comprising the steps of:
- a) preparing data from past workflow executions;
- b) generating at least one exception analysis model based on the prepared data;
- and
- c) using the exception analysis model to provide information on the causes of the exception.
A method for predicting exceptions in a workflow instance comprising the steps of:
- a) preparing data from past workflow executions;
- b) generating at least one exception prediction model based on the prepared data;
- and
- c) using the exception prediction model to generate at least one prediction of an exception for a current instance of the workflow.
Dependencies are inferred from the claim text.