Early warning in e-service management systems
AssigneePanacya, Inc.
InventorShi-Yue Qiu
Life of this patent
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Abstract
An arrangement is provided for generating early warning of threshold violations in e-service management systems. The behavior of a variable is modeled statistically based on a plurality of data values of a variable collected over a period of time. The modeling generates a behavior model for the variable, represented by a set of model parameters. An early warning for a threshold violation of the variable with respect to a threshold is generated based on the behavior model and a plurality of data values of the variable collected online. The abnormal behavior of the variable is detected or forecasted according to online data values of the variable and the early warning generated.
Claims10
A system for early warning in an e-service management system, comprising:
- a statistical learning mechanism for performing statistical learning based on a plurality of data values of a variable to generate a statistical model characterizing the behavior of the variable;
- an early warning mechanism for generating an early warning of threshold violation of the variable with respect to a threshold by predicting, based on the statistical model, a future time by which the values of the variable exceeds the threshold;
- and
- an operational mechanism for detecting abnormal behavior of the variable based on both the statistical model and the early warning.
A method for early warning in an e-service management system, comprising:
- modeling the behavior of a variable based on a plurality of data values of the variable collected over a period of time, said modeling being performed based on the statistical properties of the data values of the variable to generate a behavior model for the variable, the behavior model being represented using a plurality of model parameters;
- generating an early warning for a threshold violation of the variable with respect to a threshold based on a plurality of data values of the variable collected online and the behavior model;
- detecting abnormal behavior of the variable according to the plurality of data values of the variable collected online and the early warning.
A computer-readable medium encoded with a program for early warning in an e-service management system, the program, when executed, causing:
- modeling the behavior of a variable based on a plurality of data values of the variable collected over a period of time, said modeling being performed based on the statistical properties of the data values of the variable to generate a behavior model for the variable, the behavior model being represented using a plurality of model parameters;
- generating an early warning for a threshold violation of the variable with respect to a threshold based on a plurality of data values of the variable collected online and the behavior model;
- detecting abnormal behavior of the variable according to the plurality of data values of the variable collected online and the early warning.
Dependencies are inferred from the claim text.