Communication system

A method of communicating between a service provider and a service receiver that speak and understand different languages using an apparatus for providing communication between a service provider and a service receiver, which comprises a microprocessor, a random access memory, a program storage, a data storage, at least one input device, at least one output device, and a software program that stores pre-translated questions, such questions enabling communication between said service provider and said service receiver, the steps comprising:

• a) providing questions in a language that is understood by the service receiver;
• b) answering said questions in a language that is understood by the service receiver;
• c) providing information to said service provider in a language understood by said service provider, based on the answers provided by the service receiver;
• wherein said language understood by said service provider is different from the language understood by said service receiver.

A method of communicating between a service provider and a service receiver that speak and understand different languages using an apparatus for providing communication between a service provider and a service receiver, which comprises a microprocessor, a random access memory, a program storage, a data storage, at least one input device, at least one output device, and a software program that stores pre-translated questions, such questions enabling communication between the service provider and the service receiver, the steps comprising:

• a) determining the language of the service receiver;
• b) transmitting one or more of predetermined questions and statements based on said determining of the service reader language in one or both of text and audio formats;
• c) collecting responses from the service receiver based on said transmitting of the one or more questions and statements;
• and
• d) providing information to said service provider in a language understood by said service provider, based on said colleting of the responses;
• wherein the language understood by the service provider is different from the language understood by the service receiver.